Card Delivery Status

Use your Purchased Cards page to follow each paid card from signing and scheduling through email delivery. Open My Cards to see the recipient, signature count, delivery date and current delivery status for every card.

Before the card is sent

The date shown beside a card tells you when it is due to be sent. A date and time means the card is scheduled. “Unscheduled” means no delivery date has been set yet. You can use Sign while a card is unsent and its delivery time has not passed. Use Admin to change card details or its scheduled delivery before it enters sending or has been delivered.

Delivery statuses

Sending means we are processing the card for email delivery.

Sent means the card email has been sent to the recipient’s mail system.

Delivered means the recipient’s mail system accepted the card email.

Opened means the recipient has opened the card. This takes precedence over the other delivery labels.

Partial Delivery means one recipient received the card, while another recipient’s delivery encountered an exception.

When delivery needs attention

Bounced usually means the recipient address could not receive the email.

Out of Office means the recipient’s mail system sent an automatic out-of-office response.

Mailbox Error means the recipient’s mailbox or mail system rejected the delivery, for example because the mailbox is full or the message cannot be accepted.

Moderation Hold means delivery is paused because the card has been flagged for moderation.

Abuse means delivery has been stopped because the recipient’s mail provider reported the address for abuse or complaints.

What to do next

Check the recipient’s email address before the card is sent, and use the card link to share signing access while it is available. For a bounced address or mailbox error, check the address with the recipient and contact support if you need help. An out-of-office response does not usually require action. For a moderation hold, review the card’s moderation details where available before arranging delivery.

A delivered email is confirmation from the recipient’s mail system, while Opened confirms that the card itself was viewed.