Knowledge Base

Commonly asked questions and tips

Organisation account benefits, setup guidance, and answers to common questions.

Learn how to choose a group greeting card, create your draft, pay with credits or secure checkout, then schedule or send it.

How to add text, images and gifs to your card

Understand the delivery statuses shown for your cards

Share a Happy Tree Card signing link with friends or colleagues, or invite eligible colleagues through a connected organisation Slack workspace.

Update a card's scheduled delivery date and time from Purchased Cards.

Permanently delete your Happy Tree Cards account from your profile settings.

Download a PDF copy after your card has been sent and its download is ready.

Manage your marketing preferences, organisation profile details and account security settings.

Learn about secure login, payments, card sharing and the safety controls available on Happy Tree Cards.

Troubleshooting common issues with card delivery

How tax exemption works for qualifying future purchases.

Practical guidance for creating, sending and managing group greeting cards.

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