HomeRefund Policy
14-Day Money-Back Guarantee
We want you to be happy with Happy Tree Cards. If you buy directly from our website, you can request a refund within 14 days of purchase, or within 14 days of the start of a paid subscription billing period.
This guarantee applies to single cards, paid credit bundles, subscriptions and paid add-ons. It applies to all customers, including individuals, businesses and organisations.
Your legal rights are not affected. If the law in your country gives you a longer refund or cancellation period, that longer legal period applies. See our Terms and Conditions for the full legal terms.
Credit Bundles
If you bought a credit bundle and have not used all the paid credits, we can refund the unused paid credits pro rata.
Free, bonus, promotional, gifted and goodwill credits are not refundable for cash.
Credits do not expire, but they have no cash value and cannot be redeemed for cash except where we refund the original eligible purchase under our Terms or where the law requires it.
Created, Sent and Unsent Cards
A credit may be used when you create a card.
If you created a card but have not sent it, we may refund or reinstate the credit within the refund period, provided the request is not abusive.
If a card has already been sent or delivered, it is normally treated as used and is not refundable unless there was a system problem or we decide to make an exception.
System Problems
If our system causes a problem that materially prevents you from using what you paid for, we may offer a refund, replacement credits or another suitable remedy.
This includes issues such as failed delivery caused by our system, PDF download failure, data loss, video upload failure, moderation failure, or a prolonged service outage.
Issues outside our control, such as a typo in the recipient’s email address, recipient email-provider blocking, your device or browser problems, or third-party payment-provider issues, are not normally covered by our voluntary refund policy.
How to Request a Refund
Email support@happytreecards.com or use the account support page.
Please include your account email address and order ID.
Approved refunds are sent to the original payment method, in the original payment currency, and include applicable taxes on the refundable amount. We process approved refunds within 14 days.